Returns & Exchanges Policy

We want you to love your THERAFFIAYSL purchase! If you're not completely satisfied with your handmade raffia bag or accessory, we're here to help.

30-Day Return Policy

We accept returns within 30 days of delivery for items that are unused, in original condition, and with all tags attached.

How to Return an Item

1. Contact us at support@theraffiaysl.store with your order number and reason for return
2. We'll provide you with return instructions and a return authorization
3. Pack your item securely in its original packaging
4. Ship the item back using a trackable shipping method
5. Once we receive and inspect your return, we'll process your refund within 5-7 business days

Exchanges

If you'd like to exchange an item for a different size, color, or style, please contact us at support@theraffiaysl.store. We'll be happy to help you find the perfect piece.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

Non-Returnable Items

• Items marked as final sale
• Personalized or custom-made items
• Items that show signs of wear or damage

Refunds

Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account after we process it.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@theraffiaysl.store with photos. We'll arrange for a replacement or full refund at no cost to you.

Questions?

If you have any questions about returns or exchanges, please don't hesitate to reach out. We're here to ensure you have a wonderful experience with THERAFFIAYSL.