Frequently Asked Questions

Find answers to common questions about our handmade raffia bags and accessories.

About Our Products

Are your products really handmade?
Yes! Every item at THERAFFIAYSL is individually handcrafted by skilled artisans using traditional weaving techniques. This means each piece is unique with its own character.

What is raffia?
Raffia is a natural fiber harvested from the leaves of the raffia palm tree. It's sustainable, durable, and perfect for creating beautiful woven accessories.

How do I care for my raffia bag?
Keep your raffia bag dry and avoid prolonged exposure to water. Spot clean with a damp cloth if needed. Store in a cool, dry place when not in use. Avoid overloading to maintain the bag's shape.

Are the colors exactly as shown in photos?
We strive for accurate product photography, but natural raffia may vary slightly in color and texture. This is part of the handmade charm – no two pieces are exactly alike!

Ordering & Shipping

How long will it take to receive my order?
Processing takes 1-3 business days for in-stock items. Domestic shipping typically takes 3-7 business days. International orders may take 7-21 business days depending on location.

Do you offer international shipping?
Yes! We ship worldwide. International customers may be responsible for customs fees, duties, or taxes.

Do you offer free shipping?
Yes! We offer free shipping on orders over $50 within the continental United States.

Can I track my order?
Absolutely! You'll receive a tracking number via email once your order ships.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unused items in original condition. Visit our Returns & Exchanges page for full details.

Can I exchange my item?
Yes! Contact us at support@theraffiaysl.store and we'll help you exchange for a different size, color, or style.

Payment & Security

What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through our encrypted checkout.

Is my payment information secure?
Yes! We use industry-standard SSL encryption to protect your payment information.

Still Have Questions?

If you can't find the answer you're looking for, please contact us at support@theraffiaysl.store. We're happy to help!